Question: Why does it say that Nerdio Manager is in Trial Mode?
Answer: When you install Nerdio Manager from the Azure Marketplace you automatically activate a 30-day trial license. While in Trial Mode, Nerdio Manager is fully functional without any limitations.
Question: What do I need to do?
Answer: Be sure to subscribe to a license of Nerdio Manager before the trial expires to avoid interruption in service.
Question: How do I go about subscribing to a license of Nerdio Manager?
Answer: Follow instructions in this KB.
Question: Will I start to be billed as soon as I subscribe? Should I wait until the end of my trial period?Answer: You will NOT be billed by subscribing to a license until after your trial expires. There is no reason to wait until the end of your trial period since you won't be billed until then.
Question: Should I subscribe to a license of Nerdio Manager if I'm working with a partner?
Answer: Ask your partner to contact us and we will work with them to activate your license.
Question: How much does Nerdio Manager license cost?
Answer: After your free trial period, Nerdio Manager is billed on consumption basis on the 1st of each month for the prior month's usage. Any installs after October 1, 2021 will be billed based on Monthly Active Users (MAU) at $3/user/month. Pricing is based on number of unique users that connect to an AVD desktop during the past month or are assigned to Windows 365 Enterprise Cloud PC at any given time in the past month. Installs prior to October 1, 2021 have the option be billed based on the maximum number of "Named users" that have been assigned to any host pools in the prior month OR the maximum number of "Concurrent users" that have connected to any host pools at the same time during the past month. The Named user price is $4/user/month and Concurrent user price is $6/user/month. You can choose your preferred license model on the SETTINGS screen in your Nerdio Manager application. NOTE: There is a $1000/month minimum regardless of the chosen license model and number of users.
Question: Are there long-term commitments?
Answer: No. There are no commitments and you pay only for what you use.
Question: What if I want to stop using Nerdio Manager, how do I make sure that I don't get billed?
Answer: You can remove Nerdio Manager from your Azure environment at any time and you will not be billed for any time after it is removed. Send us a note at email@example.com to let us know that you'll be removing the application.
Question: How do I get in touch with Nerdio if I have questions or need help?
Answer: Send us an email to firstname.lastname@example.org and our team will get you in touch with the right individual to answer your questions right away.